TM
Thapelo M
1 reviews | Active since Jul 2023
14 Jul 2023, 08:18
Confused and frustrated 😠 😡
Submitted claim documents at the branch in mamelodi .my mother s burial is on Sunday and I haven't recieved anything from avbob .I am the breadwinner in the family,they all looking up on me .m confused and frustrated I don't know if I will survive. I have to sort out everything today otherwise I won't be able to give my mother the burial she derseve .I don't want to experience what my friend experience when they buried his uncle. The payment out only came after funeral atleast he had people to assit .I have no 1 assisting .my hope and strength is in you 🙏
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
14 Jul 2023, 15:44Dear Thapelo Jankie Masela,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply14 Jul 2023, 15:44
Official
Dear Thapelo Jankie Masela,
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint.
Your complaint has been escalated to the Claims Department for immediate attention and the outcome of the claim will be communicated to you in due course.
Kind Regards,
AVBOB Complaints Department
TM
Thapelo M's updateReviewer Update
15 Jul 2023, 20:12I haven't recieved any communication from any1 till today thank you avbob for ruining my life .I will have to see what will happen tomorrow .no 1 bothered to call me .you don't care about any1
TM
Thapelo M's update15 Jul 2023, 20:12
Reviewer Update
I haven't recieved any communication from any1 till today thank you avbob for ruining my life .I will have to see what will happen tomorrow .no 1 bothered to call me .you don't care about any1
AVBOB Mutual Assurance Society's replyOfficial
18 Jul 2023, 15:17Dear Thapelo Jankie Masela,
Your comment has been noted.
We confirm that the claim on the policy was finalised and paid into your bank account on 17 July 2023.
Regards
AVBOB Complaints Department
Your comment has been noted.
We confirm that the claim on the policy was finalised and paid into your bank account on 17 July 2023.
Regards
AVBOB Complaints Department
AVBOB Mutual Assurance Society's reply18 Jul 2023, 15:17
Official
Dear Thapelo Jankie Masela,
Your comment has been noted.
We confirm that the claim on the policy was finalised and paid into your bank account on 17 July 2023.
Regards
AVBOB Complaints Department
Your comment has been noted.
We confirm that the claim on the policy was finalised and paid into your bank account on 17 July 2023.
Regards
AVBOB Complaints Department