LS
Leda S

1 reviews | Active since Jul 2013

12 Oct 2023, 13:09

Complaints

Your staff are hard of hearing. I repeat myself so many times. Not one person understands my grief and heartache the still I found myself dealing with ***********, and untrained staff. My husband passed weeks ago and AVBOB does everything to repudiate your claim. If you ask for a manager they transfer you to another claims person and ALWAYS say the management is in a meeting. AVBOB is more expensive than the other top Funeral Service. I only chose them because I fell fall their 48 hour payout claim. It is a lie. They refused to give me ombudsman number. ********** treatment by head office staff Petunia Putidfatich Prince Helen Stong M. Thembo Jason Siphiso Dudley

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Oct 2023, 11:20
Official
Dear Leda Sansovini,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team