Complaint on Avbob Cashback

Item: AVBOB Mutual Assurance Society
Rating: 1
Author: Mandisa S

Policy number AL***X6, I have a policy with Avbob and I am due for cashback as I have not claimed for 5 years, I phoned the Head office and I was told that I need to submit a bank statement and a copy of ID which I did and I have been waiting for my cash back but there is nothing,. Now I don't know what to do as I have phoned and sent emails several time with no response .So I'm really disappointed with Avbob because I have been loyal to them for 5 full years and they are failing to deliver, which makes me wonder on what will happen in future if they treat me like this, really I don't advise people to join Avbob as they don't deliver the way they supposed to and their customer service is bad.

Helpful (0)

Replies (2)

Mandisa S's updateReviewer Update

08 Nov 2019, 04:03

Lucky I got the message now that the money is in,

Mandisa S's update08 Nov 2019, 04:03

Reviewer Update

Lucky I got the message now that the money is in,

AVBOB Mutual Assurance Society's replyOfficial

12 Nov 2019, 08:17

Dear Mandisa S,

We regret for not meeting your expectations with the Cashback benefit payment.

We confirm that a validation process is first app**** before any Cashback benefit is paid.

We are pleased to hear that you have now received the funds.

Regards

AVBOB Complaints Department

AVBOB Mutual Assurance Society's reply12 Nov 2019, 08:17

Official