Complaint and dissatisfaction of service

I am very dissapointed on the way my policy has been handled. I app**** for the cash back funeral plan in May 2013, as per the cover I was suppose to receive my cash back after 5 years, which was the 1st May 2018.

I called Avbob contact center later on the 1st of May, which I understand it was a holiday, and I left my cell number on their machine for the consultant to call me during working hours.

No call was made back to me, I then called on the 2nd May and the call centre agent was unhelpful and told me that i should wait for them to contact me within 5 working days, or I can send my 3 months bank statement for their finance dept to process my request.

I went to the bank, spent R25 to send 2 pages back to back of my 3 months bank statement and after 2 days, no one still came back to me. I forwarded am email to ********** on the 3rd and till now no one came back to me.

I feel that that the service I received from Avbob, is definatley not what they advertise.

I hope my complaint will reach the relevant people to help out.