SS
Sihle S
1 reviews | Active since Jun 2026
02 Jun 2026, 19:18
Complaint Against AVBOB I am disappointed with the service from AVBOB
Complaint Against AVBOB I am disappointed with the service from AVBOB. I have been a loyal policyholder for over 10 years and have always paid my premiums on time. I am trying to access my cashback benefit, but I am being told that the AVBOB app and systems are not working. I have been unable to log in since Sunday and cannot access my funds or get assistance. I request a clear explanation of the system issues, an estimated resolution time, and urgent help with my cashback claim.
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Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
03 Jun 2026, 14:00Dear SS,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience experienced. We are currently experiencing a technical system issue which has affected access to certain services. Our technical teams are actively working to resolve the matter as quickly as possible.
We appreciate your patience and understanding during this time. Should you require further assistance, please send us your policy number and contact details via private message so that we can assist you directly.
Kind regards,
AVBOB Complaints Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience experienced. We are currently experiencing a technical system issue which has affected access to certain services. Our technical teams are actively working to resolve the matter as quickly as possible.
We appreciate your patience and understanding during this time. Should you require further assistance, please send us your policy number and contact details via private message so that we can assist you directly.
Kind regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply03 Jun 2026, 14:00
Official
Dear SS,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience experienced. We are currently experiencing a technical system issue which has affected access to certain services. Our technical teams are actively working to resolve the matter as quickly as possible.
We appreciate your patience and understanding during this time. Should you require further assistance, please send us your policy number and contact details via private message so that we can assist you directly.
Kind regards,
AVBOB Complaints Team
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience experienced. We are currently experiencing a technical system issue which has affected access to certain services. Our technical teams are actively working to resolve the matter as quickly as possible.
We appreciate your patience and understanding during this time. Should you require further assistance, please send us your policy number and contact details via private message so that we can assist you directly.
Kind regards,
AVBOB Complaints Team
SS
Sihle S's updateReviewer Update
04 Jun 2026, 14:48I am extremely disappointed with the service I have received from AVBOB Mutual Society regarding my Cashback claim.
After submitting my Cashback claim, AVBOB responded and advised me to contact them directly. I did so and provided all the required documents, including my ID and banking details, as requested.
However, when I followed up today to check on the progress of my claim, I was informed that they are unable to assist because they are experiencing IT system issues. What is even more concerning is that they could not provide any timeframe for when the problem will be resolved.
As a long-standing paying member, I find it unacceptable that customers are being prevented from accessing their Cashback benefits due to ongoing internal IT problems. Customers should not have to suffer because of system failures within the company.
AVBOB’s inability to resolve these issues or provide clear communication on when they will be fixed reflects poorly on their service delivery and raises concerns about the competence and efficiency of their IT support processes.
I would appreciate urgent intervention from AVBOB and a clear timeline regarding when my Cashback claim will be processed and paid.
SS
Sihle S's update04 Jun 2026, 14:48
Reviewer Update
I am extremely disappointed with the service I have received from AVBOB Mutual Society regarding my Cashback claim.
After submitting my Cashback claim, AVBOB responded and advised me to contact them directly. I did so and provided all the required documents, including my ID and banking details, as requested.
However, when I followed up today to check on the progress of my claim, I was informed that they are unable to assist because they are experiencing IT system issues. What is even more concerning is that they could not provide any timeframe for when the problem will be resolved.
As a long-standing paying member, I find it unacceptable that customers are being prevented from accessing their Cashback benefits due to ongoing internal IT problems. Customers should not have to suffer because of system failures within the company.
AVBOB’s inability to resolve these issues or provide clear communication on when they will be fixed reflects poorly on their service delivery and raises concerns about the competence and efficiency of their IT support processes.
I would appreciate urgent intervention from AVBOB and a clear timeline regarding when my Cashback claim will be processed and paid.
AVBOB Mutual Assurance Society's replyOfficial
10 Jun 2026, 15:39Dear Sihle,
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process cashback benefits at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply10 Jun 2026, 15:39
Official
Dear Sihle,
Please note that we understand your frustration and regret that we are still experiencing an IT system outage, which is affecting our ability to process cashback benefits at this time.
Our teams are working urgently to restore services, and we will do our utmost to assist during this period. We apologise for any inconvenience caused and appreciate your patience and understanding.
Regards,
AVBOB Team
Regards,
AVBOB Team
AVBOB Mutual Assurance Society's replyOfficial
30 Jun 2026, 11:06Dear Sihle,
Please accept our sincere apologies for the delay in responding to your complaint.
Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
To enable us to review and verify the cashback status of your policy, please respond privately to this message and provide your policy number.
Kind regards,
AVBOB Team
AVBOB Mutual Assurance Society's reply30 Jun 2026, 11:06
Official
Dear Sihle,
Please accept our sincere apologies for the delay in responding to your complaint.
Due to the recent service outage, we have been working diligently to assist all clients as efficiently as possible.
To enable us to review and verify the cashback status of your policy, please respond privately to this message and provide your policy number.
Kind regards,
AVBOB Team