IM
Isabella M
1 reviews | Active since Feb 2024
13 Feb 2024, 14:01
Complaint
On the 1st of February I app**** for cash back and upto today the 14th February I'm still being taken from pillar to post. I'm told my premiums haven't reflected on their side but they confirmed with my employer and even have proof of payment.now I'm being told to make a direct payment for the premium for me to be able to get my cash back whilst I have already paid
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AVBOB Mutual Assurance Society's replyOfficial
13 Feb 2024, 15:12Dear Isabella Molefe,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply13 Feb 2024, 15:12
Official
Dear Isabella Molefe,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team