Complaining about AVBOB INSURANCE SOCIETY

I'm Nanaki Mataboge, I'd number ***,I joined avbob in the year 2017 I have been paying it well ,until last 2 months I was on suspension so I didn't have airtime or money to go to the nearest branch cause is more than 100km,on the 13 October 2023 I paid the premiums for the 2 months now I'm claiming for my grandmother funeral they are saying I will not get anything bcoz I paid after 12 October because my grandmother dead on 12 October so I'm pleading your company as the biggest company that helps people like me.i don't have the money to bury my grandmother ,Policy no AL***X0. I call the headoffice says they can't help me with anything

Hope hearing from you soon