COMPLAIN FOR PREMIUM REFUNDS

I had a policy with them and unfortunately my Mom passed on before my policy could mature.. i was refunded the premiums i was paying for my mom however they continued debiting for my mom even after she passed and refund i received from them, i called and spoke to Olebogeng she put me on hold till call got cut off,i then called again spoke to Tshegofatso who escalated my matter to Danie from debit order department who the said all this premiums and debited amount are correct and I will not get any refund. basically I'm paying for someone who is in her grave already WOW AVBOB.

instate of helping me they put my calls on hold till it gets cut off and i call back they will say let me ask my team leader to come assist but no team leader comes to phone call gets cut off again.

Poor Tshegofatso the poor lady was so patient and tried to assist but her seniors are failing her

DANIE FROM DEBIT ORDER DEPARTMENT SAYS THEY WILL NOT REFUND AND THOSE DEBIT ORDERS ARE CORRECT as per email Tshegofatso read out loud to me......