COMPLAIN - AVBOB MABOPANE

My name is Vusi and I am very very and extremely angry and feeling bad why such an industry where bereaved are supposed to be comforted but in turn they should be stressed out by *********** personnel. My mom passed on last month on the 12th we made all neccessary arrangements to bury her since she had policies with AVBOB MABOPANE to can bury her. In the beginning we had no coffins we wished to bury her and we understood the situation and settled for what they had at that time. But the main problem is on cash claim which is to be refunded to us and the lumpsum of their so called Life cover which poses lot of red flags. I worked for a insurance company and I have never heard of a life cover being paid on percentages when the life insured is deceased and the worst of all, the cause of death is known to them as natural causes. I have been calling, travelling all the way from limpopo to mabopane to query my moms death benefits and the personnel in that branch is not competent at all because none of our questions were addressed until i instructed to her to call her manager on my last visit to the branch. The manager never knew of a concern nor my case, the manager never knew of the processes to deal with the case because she was not informed of it. Right up to now, my moms life cover is still not being paid in full as they are supposed to. Then I called their call center to enquire to my surprise I was told the branch did not send all our documents. THIS IS VERY ALARMING because if we did not know about some of the policies, this will simply mean we are ****** our entitlements. (I then requested to be given the breakdown of all monies which were added to build the service of burying my mom, it was a blow to see the charges which were added on it. I insisted to get the invoice and i can share it with everyone to see how these people benefits in *****ing large monies for nothing. My principles are "Value for money" and such a discovery gave me goose bumps until the manager took it upon her shoulders to refund some monies that were added but not matching with the service rendered. I was happy for the move and the money was received.) But my unsatisfactory and anger lies on the fact that, my mom paid all the premiums on time, she made all arrangements on time; now that she is no.more are we supposed to struggle to get what is due to us as beneficiaries? Are we supposed so fight and make noise just a month having buried our mom? Are we supposed to grieve or run to n fro their offices as if we have nothing better to do? Are we entitled to our dues in a rightful manner or in this manner of publishing? I personally won't recommend AVBOB Mabopane to anyone I know and I will advice you as a public to take your services elsewhere because it is good and well to be paying for your policies but its a war when the life insured is deceased to get your dues. Nothing is offensive as not giving a good customer experiance to every individual who walks into the office and give feedback on the progress made. I wanted only that. But since i was to be a customer and a prospective customer, I'd rather consider my steps because my family is not there to can fight on my passing such issues but rather my family grieve me decently by getting their dues.

OMBUDSMAN and FSB I need your intervention in this matter as I have been doing these on my expenses, on my time and in a space of a full month having had to complain complain and complain but no success to it. I find it very difficult because I have never got time to grieve my mom as on the 12th Aug I was yelling and complaining for over 3hours in that branch for my moms dues and since then up to now, life cover policy which has a bonus in cash is still not known as to whether will it be paid or where is it.