1 reviews | Active since Oct 2023
Claiming from Avbob and what a big mess
Very unprofessional services received and no communication received, promised to pay out the money within 24 hours after visiting the branch in PTA WEST, submitting all the documents, followed up after 48 hours and was told to complete a nomination form as I am a third party, very upset as I am the policy holder and paying for the policy monthly and then I get treated as a third party client. After so many of years being a valid client and get this treatment, not fair. Making calls to the branch and the head office and nobody is able to assist in completing the nomination form (layout not professional) and then get told that I have to wait for another 24-48 hours. I get put on hold for 20 minutes every time calling Avbob. If I did not follow up, what would have happened then with the claim. Very unprofessionally treated. I really through beter of Avbob as being so popular and caring on T.V but surely this is ****.
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims department is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims department is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
Your comment has been noted.
Regards,
Your comment has been noted.
Regards,
1 week has passed and still completing documents that are completed at the branch and then today it is not correct, calling and travelling around to get the correct documents signed is not acceptable and I hope the CEO of Avbob will see this complaint. Very poor service and very bad communication. Staff not trained correctly to assist long valid clients. I will never refer someone to Avbob.
1 week has passed and still completing documents that are completed at the branch and then today it is not correct, calling and travelling around to get the correct documents signed is not acceptable and I hope the CEO of Avbob will see this complaint. Very poor service and very bad communication. Staff not trained correctly to assist long valid clients. I will never refer someone to Avbob.
We sincerely regret to hear about your loss and offer you and your family our deepest condolences.
Thank you for making us aware of your complaint and we regret that the services provided did not meet your expectations.
We confirm that the claim was finalized on 13 October 2023.
Warm regards,
AVBOB Complaints Department
We sincerely regret to hear about your loss and offer you and your family our deepest condolences.
Thank you for making us aware of your complaint and we regret that the services provided did not meet your expectations.
We confirm that the claim was finalized on 13 October 2023.
Warm regards,
AVBOB Complaints Department