Claim still not paid our after a month

My father’s had an AVBOB policy for years now. He suddenly passed away. I followed the right procedure and uploaded the documents to their *** - email address stated on their website and at Head office in Pretoria when I phoned.

The claimant went to Christiana AVBOB to sign the claimant form. After numerous emails, still no response or confirmation that documents have been received or uploaded successfully. I phoned head office more than once and every time the claim has supposedly been declined because of outstanding paperwork that has all been included in the two original emails with all the documentation included.

No email or telephonic feedback was given during this process. Tomorrow is my father’s one month passing anniversary and we are still waiting for his AVBOB funeral policy to pay out. The follow up and customer service has been non-exisiting.

I am so disappointed with this claim process.