Claim rejection overturned

My dad passed away on 30th of May and the last day of his 6 months waiting period was the next day which was 31 May 2021. I was requested to submit a claim & I was told it was a 50/50 chance that my claim would be approved. Two days before the funeral I was told my claim was unsuccessful/rejected. I was offered a 15% discount.

To my surprise 2 to 3 weeks after the funeral I was called & told they have reviewed & decided to overturn their decision. I was requested to submit my bank statement for the difference to be deposited into my bank account which I did.

Until this day I have not been paid the difference that is due to me. I sent numerous emails to Zodwa & not even a single response from Avbob. I'm extremely disappointed with their service. They should not have offered to pay back the difference if they new it would be a problem from their side to refund me.