Claim rejected

I have a policy with avbob, based on their reinstatement policy, once policy is reinstated there is no waiting period and the policy continues as if it did not cease, I have recently reinstated my policy but upon claiming I was advised that it cannot pay out, I have subsequently spoken to 5 people at avbob (Sthembiso at the call centre, Maggie at claims(who informed me that policy can only lapse after four months then referred me to Magdeleen), Magdeleen ( promised to look into this mater as I asked how the policy could lapse mid month as it does not beginning mid month, she promised to look into it and get back to me, but she is not feeling well so Arizona stepped in and referred me to Marleen), Arizona and Marleen( does not understand why claims wont pay but she advised that she cannot override them and promised to get back to me, I am still waiting for her call) at premium administration) they all seem to agree that a reinstated policy can pay out if its within 3 months of a lapse, this one had lapsed for a few days.<br> however claim has been declined and no seems to be able to assist with clearing this, I need help please.