Claim payout

I have a funeral plan with AVBOB, I sent claim forms direct at Temba branch in Hammanskraal on Thursday 26th January 2023 , the funeral was on Sunday 29th January , I was advised money will be paid within 48 hours , Today it's 27th February I still haven't received the payout, I went back the Tuesday 31st January to make a follow up and I was told claim will be processed on that very same day, unfortunately until today no pay out has been done. I had to borrow money from friends and cousins for the funeral to proceed , this is very poor service from them , no SMS , no email , no phone call to apologies for delayed payment . Such big company with poor service . I'm very Disappointed , its my first time claiming. I even called head office for assistance but no one was of assistance, being told my claim is with claims department team and the lady handling it had a funeral at home that is why there was a delay... Avbob is a ****, 30 days later my claim still has not been paid and no sms, no phone call , no email received,...worst service ever, it takes them more than a month to process a claim when we join they tell us payout is within 48hrs when all required documents are received...