KR
Kamohelo R
1 reviews | Active since Jul 2015
09 Nov 2023, 11:54
Claim not processed after 9 days after submission
We made a claim on the 31 October 2023 and called on the 2nd November when we were told that the claim is being processed. Today on the 9 November when we went to find out why the payment hasnt reflected, we are told that the claim was not processes, this is after 9 days after our initial visit to the AVBOB Table view, submitting all required documents and even after a follow up call on the claim. This is totally unacceptable
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AVBOB Mutual Assurance Society's replyOfficial
09 Nov 2023, 15:07Dear Kamohelo,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply09 Nov 2023, 15:07
Official
Dear Kamohelo,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our Claims Team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,
AVBOB Complaints Team