Claim not paid

Avbob has the worst service ever, I am thinking of finding another insurance for my loved ones. b i submitted all the necessary documents on Wednesday (20 January 2021) to bury my late Grandmother but still have not received my cash claim. Instead the consultant are making excuses in the name of COVID-19. What happened to the 48hr turn around round time you promised when I was taking the policy. I am so disappointed in your service and your days are numbered.