Claim not paid and poor customer service

On the 3rd of August my father passed on and we logged a claim with avbob regarding his funeral cover it has been over a month and I still have not received the money and his tombstone has not yet been put. The customer service of the people that work at the avbob store outside jabulani mall was very poor the workers there are very rude and spoke very badly to my mother when she went there yesterday to query why the claim was taking so long...

I am very dissapointed and I will further this complaint to the OMBUDSMAN....

We are struggling at home and they do not want to pay my mother all her money back!