ET
Emelda T
1 reviews | Active since Aug 2019
10 Sept 2024, 05:04
Claim Is taking for everr to be processed, service was horrible during processed
Good Day,
I lost my mother on Wednesday the 4th and submitted the claim directly to the nearest branch benoni on Friday 6th the service I received was horrible, I reported the matter no one has contacted me or respond to my email, I called on the 8th September in the morning 2024 following up on my claim which I was promised that it takes 48 hours to be processed I'm still waiting for the funds from Friday till today I need your assistance. Thank you
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AVBOB Mutual Assurance Society's replyOfficial
13 Sept 2024, 15:25Dear ET,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply13 Sept 2024, 15:25
Official
Dear ET,
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with your AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team