Claim delays:disappointing service at Avbob

I have a delay on my daughter’s claim that was submitted on Tuesday 18/08/2026,claim number ***,no one has gotten back to me and when I visit the branch in Umthatha they say there is no network,I demand urgent feedback from Avbob as this is putting strain to me and my family,we’re unable to plan the funeral properly because of the poor service offered by Avbob. We have been going back and forth with this claim,and Sandi(consultant) keeps saying she will make a follow up. When I try to call the head office,the line is never attended to and they break the line without even attending to your query,this is really bad to say the least.