Claim Declined with no valid reason

My Claim was declined by AVBOB Funeral Service Port Elizabeth with no valid reason. I received the 1st declined message that the policy was not paid to date, then I they did another review and it was declined stating that my policy was less than 6months when I have had this policy with Avbob forever 3 years, where I opened and paid every single month since 2022 I have been asking for my statements or something that shows the months that say policy is not up to date, nothing has come about, Avbob needs to just close its doors, they are failing us a community, I had to burry my aunt with borrowed money because they failed to assist me as their client instead they have a liver to tell me that my premium is increasing, I hate them and I want all the money I have ever paid to insurance back in my account along with my claim.