Claim

I am in pain, I don’t even know if I can survive what Avbob is putting me through during this difficult times. When I signed up with them they send me a policy document stating all my benefits with terms and conditions which I believe I read them correctly. I lost my Dad on the 1st of January 2025, knowing that I have a policy I went back to the documents and checked if the waiting period is over before contacting them for assistance with the removal of the deceased. On the documents it states that my waiting period will end 1st of January 2025. I then called and submitted the claim at the nearest brunch, I got a notification saying that my claim was rejected as I am still under the waiting which will end 1st of February according to the advisors. They continued to mentioned that it is calculated from the policy inception while on the documents says from the issue date and it also stated when will it end which is 1st January 2025. My deceased father is at Avbob in Polokwane. I don’t even know where to go or to start as I did all the process with Avbob following my agreement with them according to the contract sent to me. I will not rest till everything is resolved and I will visit the branch tomorrow to fight for my father. I am in pain as the breadwinner of the family. I trusted Avbob with all my heart, I have never claimed for anyone in my life before, and after this I don’t know if I should trust you guys.