lT
latticia T
1 reviews | Active since Sept 2012
21 Jun 2024, 14:38
Claim
Documents submitted Tuesday, captured Wednesday. No communication. Matter escalated. My first time claiming and im really dissatisfied with the service. I just wonder if they were arranging the funeral service where would we be.
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AVBOB Mutual Assurance Society's replyOfficial
01 Jul 2024, 15:26Dear Latticia,
Your complaint regarding the claim submitted refers.
Thank you for bringing this matter to our attention and giving us an opportunity to improve on our service delivery.
We strive to provide timely and efficient service to our customers, and we regret that we fell short of this standard in your case
We hereby confirm that the claim payment was processed.
Regards,
AVBOB Complaints Team
Your complaint regarding the claim submitted refers.
Thank you for bringing this matter to our attention and giving us an opportunity to improve on our service delivery.
We strive to provide timely and efficient service to our customers, and we regret that we fell short of this standard in your case
We hereby confirm that the claim payment was processed.
Regards,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply01 Jul 2024, 15:26
Official
Dear Latticia,
Your complaint regarding the claim submitted refers.
Thank you for bringing this matter to our attention and giving us an opportunity to improve on our service delivery.
We strive to provide timely and efficient service to our customers, and we regret that we fell short of this standard in your case
We hereby confirm that the claim payment was processed.
Regards,
AVBOB Complaints Team
Your complaint regarding the claim submitted refers.
Thank you for bringing this matter to our attention and giving us an opportunity to improve on our service delivery.
We strive to provide timely and efficient service to our customers, and we regret that we fell short of this standard in your case
We hereby confirm that the claim payment was processed.
Regards,
AVBOB Complaints Team