changing of banking details and bad service

<p>in dec i called avbob customers service to change my banking dtails from fnb to standardbank ..spoke to tsakane she advise she will change the banking to all my policies in dec...my d/o started going off from my standardbank account in dec .only to find out that there is still a d/o going from my fnb acc...so i though maybe they made a mistake ..then in jan saw that d/o going off again called avbob was told my policies are find and i ask the consultant (ntombi )how much is going of for mu policy and she 254 and i asked isnt suppose to be 354..she also coulnt find the other policy for more that 15 mins .and after that time she yes there is policy going off from fnb,,and i asked why that no proper answer was given.ask for clearity .then called by tsakane the one who change the banking details and she advise she did not see the other policy and askgoing to pay for the that d/o going off from fnb she said i must pay and she will ask her superviser to called me she called me on the 16/02/2017 (zelda)who was rude and not willing to listen ...AVBOB WE I NEED ANSWERS AS AM NOT HAPPY WITH YOUR STAFF AND THEIR ATTITUDE AND I NEED THIS MAY=TTER RESOLVED ASAP.POLICY SPX ********** . </p>