CB
Chantelle B

1 reviews | Active since Nov 2012

04 Jun 2018, 08:58

Cashback payout delay

When enquiring about my cashback payout date I received a response within 2 days on two separate occasions. HOWEVER now that I have submitted the requested documents for my cashback payout it has been 6 days and still no reply or confirmation that my documents have been received or whether all is in order. When will I get a response? Is this a delay tactic for paying out?

0
Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply04 Jun 2018, 09:29
Official

Dear Chantelle-de-beer,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department

Best regards,

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply06 Jun 2018, 10:52
Official

Dear chantelle-de-beer,

We have investigated your complaint and have communicated the findings to you.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Complaints Department

Best regards,