Cashback from AVBOB

I was informed by AVBOB that there is a cashback to be paid back to me. They requested a bank statement from me as well as a certified copy of my identity document.

They responded by saying that they request my personal bank statement and not that of my business, who is paying my AVBOB premiums since the beginning.

I went to my business banker and she compiled a document stating that I am the sole director in my company, stating my names and identity number.

I responded to the notification of AVBOB that I transact only in my business account, and that I don't have a bank account in my personal name. Regardless of all my efforts, I received yet another correspondance from AVBOB that my bank statements are insufficient and they cannot proceed with the payment.

I am very disapointed with hoe AVBOB is treating their members. For years they deducted premiums from my business account without questioning it, but the moment they need to reembusre me for the cashback, there seems to a problem with the bank account.

It is easy for them to deduct the premiums but have millions of reasons not to pay out a persentage of the premiums I have paid for years as a cashback bonus.

Really?

Mr. GF Nagel