MM
Masande M
1 reviews | Active since May 2020
28 Oct 2024, 15:39
Cash back
I have been waiting for my cash back from Avbob since the 7th of October. They don’t respond to my emails and calls get dropped after entering my ID number. I suspect their employees ate my money
Helpful (0)
Replies (5)0
Replies (5)
AVBOB Mutual Assurance Society's replyOfficial
29 Oct 2024, 15:04Dear MM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply29 Oct 2024, 15:04
Official
Dear MM,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
MM
Masande M's updateReviewer Update
13 Nov 2024, 11:42Still waiting for feedback from your Complaints department, even now I haven’t received my money. It’s time to look for another funeral policy in your place
MM
Masande M's update13 Nov 2024, 11:42
Reviewer Update
Still waiting for feedback from your Complaints department, even now I haven’t received my money. It’s time to look for another funeral policy in your place
AVBOB Mutual Assurance Society's replyOfficial
14 Nov 2024, 14:53Dear MM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply14 Nov 2024, 14:53
Official
Dear MM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
MM
Masande M's updateReviewer Update
15 Nov 2024, 10:20Nothing has been done still and your Call centre agents are telling me that nothing has been done as no payment has been processed.
MM
Masande M's update15 Nov 2024, 10:20
Reviewer Update
Nothing has been done still and your Call centre agents are telling me that nothing has been done as no payment has been processed.
AVBOB Mutual Assurance Society's replyOfficial
05 Dec 2024, 09:12Dear MM,
As per the telecom held the complaint has been resolved.
Kind regards,
As per the telecom held the complaint has been resolved.
Kind regards,
AVBOB Mutual Assurance Society's reply05 Dec 2024, 09:12
Official
Dear MM,
As per the telecom held the complaint has been resolved.
Kind regards,
As per the telecom held the complaint has been resolved.
Kind regards,