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Loriaan Van der Westhuizen

1 reviews | Active since Oct 2017

12 Oct 2017, 07:55

Cancelled policy and not getting my money

I cancelled a policy with AVBOB on the 7th of September 2017. There's an amount due to me of more than R4000.00. In my experience, AVBOB staff members are doing everything in their power to delay the pay out and in the meantime still deducting monthly premiums. The staff has been *********** from the get go (by providing incorrect information, different call centre agents giving different info regarding documentation received, call centre agents not calling back as promised). Its been such a nightmare dealing with AVBOB. I have another policy with AVBOB and I am dreading the day my Gran pass away, it might take more than a month for us to bury her. Disgusted with the service!!!!!!

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Replies (2)
LVdW
Loriaan Van der Westhuizen's update13 Oct 2017, 10:30
Reviewer Update
Today I received a call from your Vereeniging branch to request yet another form to be signed. This will be our 3rd trip to your office (at our own expense). It only took AVBOB 37 days to realise there are more forms to be signed (and this only because I've tried everything in my power to get this resolved, no client service from your side). Best part of all, before I went there the first time, I called to find out what documentation I needed and who needs to sign all the documents, the second visit, we clearly asked if there's anything else we need to sign. SURPRISE! We have to go again. The levels of incompetence should not be surprising anymore.
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply13 Oct 2017, 11:00
Official

Dear Loriaanvdw,

We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Complaints Department