Cancellation and Refund

Item: AVBOB Mutual Assurance Society
Rating: 1
Author: Sicelo N

Hi please help me cancel my avbob policy and claim my refund, I have been having this issue since end of October and now after all the submission and calls I just received a text as follows:

AVBOB Policy AL***A3 was reinstated. Please take note that premiums paid after date of death will not be considered to determine the validity of a claim. The balance of the original waiting period since policy commencement, will apply for policies in force for less than 6 months. To view your latest policy details, go to https://selfservice.avbob.co.za/connect/home. FSP 20656.

May I get peace I hate Avbob and I want nothing to do with them, I just need my money .

If there's another way to get help please advice, I'm tired of Avbob. I have been calling holding for longer than 20 minutes and now still it's not sorted. The whole month of November been trying to cancel it and I won't close my bank account because of them.

Hello Peter kindly assist me .

Thank you

Helpful (0)

Replies (1)

AVBOB Mutual Assurance Society's replyOfficial

28 Nov 2025, 07:58

Dear SN,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team

AVBOB Mutual Assurance Society's reply28 Nov 2025, 07:58

Official

Dear SN,

We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team