JL
Joanne L
1 reviews | Active since Nov 2022
31 Dec 2024, 08:26
Cancel this policy
Avbob is deducting premiums from my payslips without my authorization. Upon notifying them, they are giving me the run around. Then today I'm told I need to go and report the matter to the police station. I did inform them that I am far from any police station and would like them to cancel the policy. They refused. Told me that they will continue deducting until I submit an affidavit. Mind you, this is not the first time I'm reporting this matter but never got any help.
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Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
31 Dec 2024, 08:48 Dear J
We sincerely apologize for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologize for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply31 Dec 2024, 08:48
Official
Dear J
We sincerely apologize for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologize for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
JL
Joanne L's updateReviewer Update
26 Jan 2025, 10:32Until today the policy has not been cancelled. Talk about daylight *******.
JL
Joanne L's update26 Jan 2025, 10:32
Reviewer Update
Until today the policy has not been cancelled. Talk about daylight *******.
AVBOB Mutual Assurance Society's replyOfficial
04 Feb 2025, 08:41Dear JL,
We confirm that the policy was cancelled and the refund was processed on 31 January 2025.
Regards,
We confirm that the policy was cancelled and the refund was processed on 31 January 2025.
Regards,
AVBOB Mutual Assurance Society's reply04 Feb 2025, 08:41
Official
Dear JL,
We confirm that the policy was cancelled and the refund was processed on 31 January 2025.
Regards,
We confirm that the policy was cancelled and the refund was processed on 31 January 2025.
Regards,