***** by AVBOB

I have a bad experience with AVBOB. On the 14 of May2024 I discovered in my payslip that I have a funeral policy that I have never took, never signed for and never agreed on with AVBOB.

On the 15 May 2024 I visited AVBOB local branch at Lemo Mall Dr Belcher road Bloemfontein. To launch a case of ***** against me. I was issued with the details of the policy as follows that I have insured two people alleged to be my cousins which are Vuyani Mbele ID no: 800111 insured for R30 000. and Lungiswa Mbele ID no: 860816 also insured R30 000. I don’t know the insured individuals, I have never met them and I’m not related to them.

The details of the policy also shows the Introducer to be PEACE CHAMPION TRADING PTY LTD Rep no: 31076. Agency is J HUGO 8993. Advisor Archibold Pule Tsoai Advisor no: ***1 and paid a commission of R3765,66

At the AVBOB Lemo Branch I was advised to complete a complaint questionnaire alleged *****/ misinterpretation form and submit back with required documents. All required documents were submitted on the 21 May 2024 I’m told it will take AVBOB 3 to 4 months to pay back my money they have been deducting for 3 months. Deducted R392,50 monthly without my approval through my work persal system without my knowledge.

What puzzles me no acknowledgement from AVOBOB complaints department that they have received my query and are attending to the matter. I don’t understand why must I get my money back after 3 to 4 months. I want my money back. I did not consent to this policy. I have never met any rep from AVBOB.