broken tombstone that i receive from Avbob

1st day when I went to Avbob Germiston to make a claim for my late cousin. I got bad customer service. even fought with one of the staff when the matter ended up to the manager. on the day of the funeral, I receive 1 gazebo and 10 chairs instead of 2 gazebos and 20 chairs. no one said anything about it. and the tombstone was broke. I was the guy that was at the cemetery who is working for Avbob. He said he doesn't know anything about the tombstone. he will ask on my behalf at the office. 2 days after I called the branch to report the matter about the tombstone. I was told that I reported the matter late and i never got assistant. i laid the complaint to head office hoping to give me the feedback about the gazebos, chairs and tombstone. i received call from head office asking for the pictures of the tombstone. i emailed to 3 different emails. still no reply. tombstone not fixed ever since i buried my cousin on the 12th of September. the respond that i got from Debra Marais when i make the follow up was not good. was supposed to bury my cousin with dignity not this