Bereaved and frustrated

I would like to express sincere frustration and sadness with Avbob as they have been dishonest and cruel towards me at the worst time ever. That 1 star is only there because I have to rate.

I have a policy with them since the 90's and been paying for me and my twin boys and when my kids turned 21yrs I was advised to open a separate policy for them which I did but Avbob never removed them from my main policy meaning I have been paying premiums for them on 2 polices. When the unfortunate time came and I had to claim Avbob only paid out from one policy and not from both. I want to know why because the debit orders have been deducting full amounts for both policies. They never removed them from Initial policy and I demand my full payout. Why did they not reduce the premuim? Why was i paying for 2 covers and I don't get payout from Both? I have suffered enough by losing my money all these years of paying full premiums, losing my child and now this!!! I want my full payout, or I will take his to the consumer council, Ombudsman and the courts. Now instead of grieving I have to run around and fight with them, really? You're worse than ****mers.