SM
Shale M
1 reviews | Active since Mar 2025
17 Jan 2026, 01:54
Benefit short paid
I recently submitted the claim for cash back benefit. I was short paid with around R1500. I have sent emails to Avbob and no one bothers to answer my query. I am so disappointed in the way my query is being handled. 3 weeks later I'm still waiting for feedback???
Helpful (0)
Replies (3)0
Replies (3)
AVBOB Mutual Assurance Society's replyOfficial
19 Jan 2026, 09:31 Dear SM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply19 Jan 2026, 09:31
Official
Dear SM,
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
SM
Shale M's updateReviewer Update
21 Jan 2026, 22:24I'm just wondering how long will it take for the issue to be resolved? I'm still waiting for someone to explain why I was under paid and it seems like you made a vow that you will not attend to my query. I'm beyond disappointed!!!
SM
Shale M's update21 Jan 2026, 22:24
Reviewer Update
I'm just wondering how long will it take for the issue to be resolved? I'm still waiting for someone to explain why I was under paid and it seems like you made a vow that you will not attend to my query. I'm beyond disappointed!!!
AVBOB Mutual Assurance Society's replyOfficial
10 Apr 2026, 14:11Dear SM,
Thank you for your message. We sincerely regret the frustration and disappointment this matter has caused you.
Please note that the outcome regarding the matter was communicated to you, and we subsequently followed up telephonically. During our call, the details were explained, and the matter was confirmed as resolved.
Once again, we apologise for the inconvenience experienced and appreciate your patience.
Kind regards,
Thank you for your message. We sincerely regret the frustration and disappointment this matter has caused you.
Please note that the outcome regarding the matter was communicated to you, and we subsequently followed up telephonically. During our call, the details were explained, and the matter was confirmed as resolved.
Once again, we apologise for the inconvenience experienced and appreciate your patience.
Kind regards,
AVBOB Mutual Assurance Society's reply10 Apr 2026, 14:11
Official
Dear SM,
Thank you for your message. We sincerely regret the frustration and disappointment this matter has caused you.
Please note that the outcome regarding the matter was communicated to you, and we subsequently followed up telephonically. During our call, the details were explained, and the matter was confirmed as resolved.
Once again, we apologise for the inconvenience experienced and appreciate your patience.
Kind regards,
Thank you for your message. We sincerely regret the frustration and disappointment this matter has caused you.
Please note that the outcome regarding the matter was communicated to you, and we subsequently followed up telephonically. During our call, the details were explained, and the matter was confirmed as resolved.
Once again, we apologise for the inconvenience experienced and appreciate your patience.
Kind regards,