Being ignored by avbobSa

Avbob has the worst customer service, you lodge a complaint they never bother to attend to it, they don’t even acknowledge it😡 Imagine a need to claim arises will they even assist ???? So I apparently have “areas” on my avbob policy I enquired with them I’m given a back and forth, I request for proof of what they are talking about they are failing to prove that, I went as far as requesting a telephone recording of my conversation with their agents still that requested had been ignored, I sent an email to their customer service complaints my complaint is not acknowledged I’m beginning to believe that avbob is a **** really