Been waiting for 2 months for a refund

My father passed away in July and Avbob Atteridgeville were our undertakers, I had to pay an additional amount for color funeral programmes with my father's picture on it. When the programmes arrived at our home in the evening there were spelling errors on them including my late father's first name so we couldn't use those programmes. I had to pay for a graphic designer to print out new programmes. I've been calling and e-mailing one of the Avbob reps numerous times but he keeps giving me stories saying he will get back to me. I called him on Monday and he informed me that he has been moved to a different branch and there is nothing he can do regarding this matter. Talk about ****py service. GIVE ME MY REFUND