Be careful of AVBOB

My brother died in an accident, This was January 2025. Avbob was supposed to do a double payment since it was an accident. However, Avbob indicated that they can only give me the other portion of the money once provided them with the post mortem results. My brother was taken to a government mortuary, there are backlogs, i however through the assistance of the Investigation Officer managed to get post mortem results. After sending AVBOB the post moterm results, they then tell me that they wanted alcohol results as well. It is January 2026, after such a hard year of 2025 trying to mourn my brother and begging avbob to give me a portion of the double payment they promised as i had given them the post morterm results. AVBOB knows very well that it is impossible to get these alcohol results as we are told that this can take years to be available. Im honestly horrified and frustrated by AVBOB and this clause they claim to have. Yet when we take these policies with them they dont make us aware.. All other institutions have pay double without asking for postmortems e.g SANLAM.