KM
Kiki M
1 reviews | Active since Mar 2021
02 Dec 2025, 15:58
BAD TELEPHONE MANNERS AT AVBOB UNLESS YOU CHOOSE TO TAKE NEW POLICY.
BLADY ******. I HAVE BEEN CALLING SINCE 1PM GOT AUTOMATED REPLY TO CHOOSE UPDATE POLICY, THEN MY ID NUMBER, THEN GOT CUT OFF.
THIS HAPPENED UNTIL 3:30PM THE CALL WAS ANSWERED BY SO CALLED DERBY, AFTER I CHOSE NEW POLICY. I THEN EXPLAINED HOW AWEFUL THE SERVICE IS WHEN YOU NEED THIS COMPANY BUT FOR NEW POLICY YOU GET TO SPEAK TO SOMEONE. SHE ALSO DID THE SAME, SAID HOLD ON, THEN CUT ME OFF.
BLADY AWEFUL POOR BAD PERFORMANCE FROM SCRUPULOUS COMPANY PAYING MONTHLY FOR OUR FUNERAL COVERS. BLADY ******.
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AVBOB Mutual Assurance Society's replyOfficial
02 Dec 2025, 16:41Dear KM.
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply02 Dec 2025, 16:41
Official
Dear KM.
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team