TG
Thobela G
1 reviews | Active since Oct 2019
05 Sept 2024, 10:11
Bad service from Avbob legal Gardian
I was calling avbob legal assistance policy call center about my policy, disappointed about how Judith answered saying "she doesn't know why the policy debited money on a early date 02/09/2024. While the agreement when i joined the legal guardian was first debit order will be 25th Sep 2024 and occurring for each and every month.
If the call was in a wrong department, she should just transferred my call to the right department than wasting my time
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AVBOB Mutual Assurance Society's replyOfficial
06 Sept 2024, 15:42Dear TG,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply06 Sept 2024, 15:42
Official
Dear TG,
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team