Bad service from admin

<p>My youngest son is 16 and I have been trying for a few years to add him to my policy. Every time I get told to send his birth certificate to add him. Every time I sent it, but never hear back from AVBOB. On September 30th I did the exact same and I was told to send an e-mail with a copy of my ID, his birth certificate and a copy of my medical aid card to prove he is my son , which I did. NO RESPONSE AGAIN FROM THEM. On 29 November I once again phoned their call centre and spoke to Annelise, who promised me that she would phone me back on the same day as she was not sure what to do. AS USUAL, NO FEEDBACK FROM THEM!</p>