PZ
Priscila Z

1 reviews | Active since May 2024

03 Oct 2024, 04:55

BAD SERVICE EVER!

Still not happy about the service I got from Avbob on 2021, I lost my aunt who was covered on my Avbob policy, I will not mention the delays they gave me durring the funeral arrangements, but on the day of the funeral they excelled, there was no family tent we were burning from the sun, no water, no green pastures we had to use ropes to lower the coffin, they only came with a he**** to the funeral. And they said she is not qualified for the free funeral because she is big she can not fit on the fish coffin that is in the free funeral package so she needs to get a big fish and I must add some money, and once you change 1 thing on parkage automatically you disqualified from the free funeral benefits of with they didnt explained the time I was taking the policy.

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Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply03 Oct 2024, 10:21
Official
Dear PZ,

We truly regret to hear about your experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.

Our team has registered your complaint and is currently investigating this matter thoroughly. We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.

Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.

Sincerely,

AVBOB Complaints Team