Bad service Avbob

This is the last complaint before I take this matter to the ombudsman. I have sent several complaints to Avbob bt they seem to fall on deaf ears. I received a call and an email with ref no. AL ********** XO and was advised tht my complaint has been received and will receive feedback within 48 hours, this was two weeks ago! I then called the complaints manager who dismissed me by saying she will call me back as soon as possible, but never did. I would then like to cancel my policy effectively and immediately as I cannot continue to do business with such imbeciles. Further I will like to be refunded all my money as Avbob did not keep up with their end of the bargain. I expect feedback within 24 hours as I am beyond irate and have been more than patient with the enterprise that has been deducting from my account so religiously for the past 4 years.