1 reviews | Active since Jul 2020
Bad service and inconsideration towards customers
I had an extended family member pass before the waiting period ended,I communicated with avbob that I wanted the deceased to be removed from the policy.I was told to make a claim but I explained that the only supporting document I had was the death certificate.I emailed the death certificate to avbob in july 2025 and also tried to go to the branch in october 2025 where I was told that they would write something to explain my problem.I also found a broker in november 2025 who tried to assist but to date the family member is still on the policy.I have been in communication with the company since july but my problem has not been resolved and I am still paying a premium for the deceased,I have even decided not to pay the policy so that it lapses.How can such a big company fail to remove a deceased person from a policy .
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The documents has been received and referred to our Claims department for their urgent attention. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
The documents has been received and referred to our Claims department for their urgent attention. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team