Bad service

Avbob head office call centre has the most pathetic service ever. I have been waiting for my refund for full 2weeks they keep telling that is has been waiting for authorisation from their so called superviser Cherise/Cherise Govender.when ever you wanna talk to her finding out why is it so difficult to authorise the payment she is forever offline on the phone Nd the promise that she will call you back off which that never happens.their call centre employees keep sending your from pillar to post.i regret having a policy with avbob so useless.