Bad service

I would. Like to express my dissapointment to Avbob being a loyal client and the treatment I received was very unfair, my issue is the way I have been treated I was assisted by one of your field sales representatives on the 8th of March to add a benefit to my existing policy, I was the told that I will also receive my Reward as in a Voucher which I got.

The problem began when I went to picknpay store in protea Glen Mall the following day to use it I was told by the cashier that it declined, I then called Avbob rewards department to my surprise I was advised that the voucher has been redeemed, I never used that voucher the humiliation and embarrassment I endured going to your offices in Chiawelo with little help.

Avbob if this is the way you treat your loyal clients with no empathy then I don't know how you will facilitate when I need your services when am in a crisis, please look into this matter cautiously as I need my reward that I have earned as your loyal client.

Thank you