Bad service

Good day I have submitted a claim with the on 19th of May and before that I was told that the policy has lapse but still on a grace period was told that I need to pay R540 and I did with no waiting period aweek after submitted a claim without any response I had to call them everyday they rejected the claim I submitted a complain to them till today Stull waiting for them their service it's horrible I don't it's because I am a black person thus they not considering me at all I'm very disappointed and hurt with what they are doing they have a bad service honestly