Bad service

What a bad service from Umbilo avbob offices in Durban. 1stly we had to wait for whole day to get death certificate for my sister. They promised to call us yesterday, they never called. They called this morning to tell us to fetch the certificate @AVBOBSA

We also waited over 4 hours on the 27 June to come fetch my sisters body who passed on in the house. They were called at 1pm and came at 16:20 on.

On the 01 July we asked for avbob umbilo to transfer our sister to another funeral service that is closer to home. They told us we can use the one in Bizana and we tried to explain that Bizana is almost 2 hours away from our home. We were then told we must pay 5470 to release her body and pay for the storage she used from Friday evening until Monday morning and we didn't mind that, but the attitude and being crucified for calling avbob 1st on the 27 June to come fetch her body. We were asked why did we call avbob on Friday to fetch my sisters body if we have another funeral parlor to use. Mind you my sister has policies with avbob yet it's as though we made a sin when we called to report that we need some help to fetch my sisters body in the house we were in where she passed on. The lady even said "so you used us to keep your sister's body" how do we use avbob when my sister was paying for them and we paid the 5470 for storage. We are already going through the most of losing my sister and they made things worse. We still haven't made a claim since her passing on Friday. We are now back in Lusikisiki and there are no close offices nearby