bad service

<p>A funeral was held for my mother on 08/02/2017 at Zastron.The branch manager Zimkita rendered a totally unprofessional service. In our consultation on 06/02/2017 with her she took calls on her office phone.2cellphones and allowed colleagues to constantly interrupt. With the choosing of the coffin I requested coffin sizes (Burial was on the farm) but she was unable to provide sizes. Personnel of the Zastron branch were supposed to have the coffin at the church at 11:30 and due to the fact that they dropped the flower Bouquet the coffin was only brought into church at 11:50. Due to the severe damage to the bouquet we had no choice but to put the loose flowers on the coffin.Zimkita and the contacted florist firstly tried to accuse the florist that did the bouquet of poor workmanship(bouquet was done by a non contracted florist) in spite of the fact that her personnel dropped the bouquet. Only after I had Tembisa Mvunge involved they agreed to reimburse me R1600.00 for the bouquet. I find it quite disturbing that Avbob support vehicle did not grant the family the opportunity to drive behind the he****. When the convoy left the church they drove directly after the he****.The same happened when the family left the church carrying the coffin. Personnel of AVBOB DID NOT GRANT FAMILY THE OPPORTUNITY TO WALK DIRECTLY AFTER THE COFFIN but they did.(video footage is available upon request At the grave the lowering equipment did not work properly and we as family had to render assistance with the lowering of the coffin to prevent the coffin from falling into the grave. I requested the death certificate on several occasions and each time I was informed that I will get it at the funeral. After the funeral I still did not get the documents and Zimkita requested me to pick it up on Thursday. I had to arrange for r the documents to be delivered on the farm so they send a vehicle to the farm.</p> <p>What was supposed to be a funeral with dignity and respect left us as family with shock and disbelief.How do you place a monetary value on poor service</p>