1 reviews | Active since Sept 2016

03 Sept 2016, 13:27

Bad Service

<p>I have a policy at Avbob ,there is a benefit of applying for a loan once a year and I qualify.Early July 2016 I app**** for loan submitted all the required documents.I did follow up the matter .On the 30th of August I went to Pinetown branch at Crompto (Where I app****) They said it was their fault I will receive the money on the 31st of August 2016. Im still waiting.I tried to call my was not answered. MY policy number is AL ********** X8</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply05 Sept 2016, 08:37
Official

Hello khanyo-dhladhla

We thank you for making us aware of your complaint, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply12 Sept 2016, 08:34
Official

Dear Khanyo-dhladhla ,

The Complaints Department has investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Family