NT
Neoyame112 Thwala

1 reviews | Active since Jul 2016

16 Jul 2016, 10:27

Bad Service

<p>Dear Avbob</p> <p>I am totally disappoint about your services . In May a received a SMS stating that Avbob didn't debit my account for 3 months of which I fail to understand why because I had funds in my bank account . I contacted you and I was told to pay R 3750.00 to secure my policy and pay R 750.00 in June of which i did , even got a phone call from your call center agent verifying the information and she told me after paying R 750.00 I will be debited R 375.00 and every thing will be back to normal. till today my account is not debited instead I received an sms from Avbob stating I must pay an outstanding amount of R1125.00 by the end of July . I don't understand how did you come out with that amount . It seems like you guys don't know what you doing there please fix this or else pay back my money and cancel my policy will take my business else where . and will never recommend Avbob to anyone .</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply18 Jul 2016, 05:13
Official

Hello Neoyame112

We thank you for making us aware of your complaint, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply16 Sept 2016, 14:45
Official

Dear Neoyame 112 ,

The Complaints Department has investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to *** or a fax to ***.

Kind Regards,

AVBOB Family