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Penelope M

1 reviews | Active since Jul 2016

04 Jul 2016, 12:19

Bad horrible service

<p>Avbob are ****** that are now using excuses not to cover my deceased new born baby,they are questioning a birth certificate that was certified by their own branch commissioner of oaths saying home affairs stamp is not clear,i now have to go for loans to pay them for cremation and their cold room for hes been there for more than a week now while i have a cover with them,i regret the day i joined their policy believing that it will help me in grieving times,im definitely canceling their policy and warn people about them</p>

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Replies (2)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply04 Jul 2016, 13:01
Official

Hello Penezah

We thank you for making us aware of this issue, we have notified the Complaints department for assistance and they will contact you as soon as possible to resolve the matter.

Kind Regards,

AVBOB Family

AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply01 Aug 2016, 08:40
Official

Dear Penezah,

The Complaints Department has investigated your complaint and have communicated the findings to you.

We hope that the matter has been resolved to your satisfaction.

Should you have any further enquiries in this regard please send an email to ********** or a fax to ********** .

Kind Regards,

AVBOB Family